FAQ

1. Turnaround Time

Turnaround time is based on 2 factors:  Artwork readiness and the size of the order.  Below is a general idea of timing:

Custom design creation/revision:  1 working day per round of proof
Review your submitted artwork:  1 working day
Production:  Typically, 1 working day per 100 item count
Ship time:  Mailing options are available during checkout and vary based on your budget and deadline.

If you have any concerns about your deadline, please contact prior to placing an order.


Yes! Rush orders are considered on a case-by-case basis, and additional fees are not typically applied. Please contact for a quote.


Upon purchase, you will receive an automated confirmation of your order, and we will be in contact within 1 business day to confirm. You will also receive communication throughout the production process and a final e-mail notification when your order has shipped (with tracking info).


5. Payment

We want you to be 100% happy with your purchase. If you have any issues with your order, please contact within 7 days of receipt.

REFUNDABLE WITH RETURN
– Product issues due to mechanical print error.
– Product issues due to mechanical assembly error.

NON-REFUNDABLE
– Custom design fees (even in the event of a cancellation or a physical product refund).
– Products which contain a client-approved or client-provided typographical error.
– Products which do not meet graphic alignment, color, or sizing expectations (as these issues are addressed and approved during the ordering and proofing process).
– Any shipping costs (initial and/or for a return package).
– Products and shipping cost for packages lost in transit due to carrier error or client-provided incorrect shipping address.


We accept all major credit and debit card payments via Paypal – NO ACCOUNT REQUIRED!

E-check orders will be processed when the payment has been approved.


2. Shipping

The standard shipping method and class for each item/quantity is included in the individual product descriptions. Upgraded shipping options may be available during online checkout or contact for a quote.


Mailing insurance is available on request, but is typically not included with Buttonhead standard shipping. If you would like to have a package insured, please contact for a quote.


At this time, we are unable to charge a shipment to your corporate account. Sorry!


No. At this time, Buttonhead ships exclusively via USPS. We’ve priced all of the other major carriers, and USPS offers the best rate for our median package weight.


3. Non-U.S. Orders

Nice try, but no. Buttonhead is required by law to mark your package as ‘merchandise’ and declare the full value of the order.  We will not, under any circumstances, misrepresent the contents or value of a package. Sorry!


We love working with Non-U.S. customers, and have done so for years. Most packages typically arrive within 2 weeks of shipment, but from time to time, a shipment will be delayed significantly at Customs, regardless of the carrier or class. Although it only happens approximately 5% of the time, packages may arrive up to 30 days after the shipment date. If you need your order for a specific deadline, we recommend ordering more than 30 days in advance.


6. General Buttonhead

Mon-Fri / 8:30am-5:00pm CT
Office hours until 2pm CT.
We are out of the studio Saturday, Sunday, and major U.S. holidays.


Use the contact form to send an e-mail. Messages are almost always responded to within 1 working day.


I would so love to meet you, but at this time I must decline direct pick-ups and meet-ups. Sorry!


All of the button making equipment and supplies are American made by Tecre, and all can be purchased at Tecre.com.  We used their (red-handled) manual machines for years, but are currently working with electric presses only.


4. Graphics, Design, Artwork

If your image is finished and requires no editing, you will receive our wholesale pricing rates with absolutely no design fees. Here’s the bonus: You will still have a chance to revise and approve the alignment of your image before production begins!


If you have Adobe Photoshop or Illustrator skills, you can download easy-to-use templates to set up your designs and submit multiple files for no extra charge (not applicable for temporary tattoos). The button templates are available along with design tips and answers to FAQ at: http://www.buttonhead.org/blog/artwork . When your files are 100% print-ready, you can upload the file directly through this website!

No design experience? No problem. We can still create your order using more than one design! There is a per hour fee for the extra graphic design labor. Some projects take less than an hour, while some take longer. For a quote, please use the contact form on this website and include a detailed description of your project, including SIZE, QUANTITY, and DATE NEEDED.


We would be happy to help you create a basic text-only design, modify an existing Buttonhead design, or make a minor edit to your existing file. Just send a message and request a quote! However, at this time, we are NOT able to accept requests for new, original graphic tattoo art. There are so many amazing artists out there who will be better suited to help you create an awesome design. When your artwork is finished, we would love to make your temporary tattoos!


All of the info you need is available right here, including text instructions and even a video tutorial. If you have design skills and a copy of Adobe Photoshop or Illustraor, you will have no trouble at all setting up your files. If the idea of ‘layers’ makes your head spin, just contact us for a quote on setting up the artwork for you. Don’t struggle for days with something that we can easily help with!


If you are submitting a single image, create/size your file in the width/height of the finished item (with a minimum resolution of 300dpi). Any and all file submissions can be saved as a standard non-lossy file type, such as .eps, .png, .bmp, .psd, .ai, or .pdf


If you’re not already familiar with the topic, please read the article on Digital Print Color Management prior to submission. If you have special print considerations, it’s important to control your design workflow and for us to communicate early. Please always be aware that digital color is not the same as ink, color may appear differently on one monitor versus another, color is relative, and the same color printed by one vendor may be different from the color printed by another. If you have concerns about color matching, we always recommend starting with a single sample and/or sending a swatch for testing (additional fees will apply).


We are happy to begin designing your custom artwork when an order has been placed. Please be assured, we will work with you to create exactly the image you need. We’ve been here since 2007, and we really do know how to create designs for our products that you will love. Plus, you will be able to see (and approve) the design prior to production. Please note: Design fees are non-refundable.


If you purchased a custom design, we want to work with you to make it great! We will gladly make any specific changes you’d like, although we do kindly ask that you limit it to 2 rounds of revision. Typically, graphic designers charge per hour with higher fees. We prefer to make strategic edits when necessary to keep the pricing as low as possible for you. Please be aware, if revisions exceed 2 rounds, we may request a fee to compensate for the extra time.


Each custom design is created (and priced) as a single-use graphic to help customers get the artwork they need to create personalized buttons, magnets, mirrors, stickers, and/or temporary tattoos. Very sorry, but the artwork is not included with the order or for sale.


Yes. All artwork remains on-file for 1 year for easy reordering.


No, absolutely not. We do not reproduce or reuse your images in any way, shape, or form.